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Excellent training for Executive Assistants, PAs, Office and Administrative Professionals
IEA-Africa provides best-in-class training programs for individual Assistants and for support teams. We provide bespoke in-house training that shows Assistants how to significantly raise their game. Our training courses are delivered by an expert EA Trainers.
In-house courses are delivered at the client’s premises or other specified location, to groups of up to 8 trainees
Why Personal Assistants Need Regular Training
Executive Assistants pack their boss’s parachute on a daily basis. A survey by Hays Secretarial found that 90% of executives believe they could not do their jobs properly without their PA. Therefore, regular PA and Executive Assistant training is a justifiable cost to the business, and an investment, as opposed to an expense. A well-trained EA will effectively manage her boss’s workflow, free up their time, and increase the productivity of their working partnership. We can teach your Assistants how to move beyond the standards of a PA “tactician” to the mindset of an EA “strategist”.
Our Executive Assistant and PA training courses are highly recommended, and rated as “excellent” by attendees. All the training programs and workshops listed on this page can be customized and offered in-house for your organization or contact us to arrange a tailor-made in-house training for your team.
The Executive Assistant Practitioner Course
Executive Assistant training – high-level 3-day career advancement program that really delivers on its promises
Executive Assistant training is essential maintenance for EAs. It helps Assistants to build excellence while waiting for opportunity. When EAs work at an optimal level they help their executives to focus their energies on tasks that generate revenue. Effective EAs deliver high level strategic management support and business assistance. They free up the executive’s time by taking care of clerical tasks, while helping executives to prioritize and achieve their strategic objectives.
This EA training course gives Assistants the necessary skills and knowledge to make a step-change in the way they manage their strategic partnerships. If you think more can be done to maximize the effectiveness of your strategic partnership, this course will show you how to amplify the benefits of your assistance to the executive. It shows Assistants how to be more proactive in facilitating the best outcomes for their executives and their team. This course also builds on EA best practice regarding key aspects of the EA and Executive PA role, and develops essential soft skills.
Course Summary
The Executive Assistant Practitioner Course is the gold standard of Executive Assistant training. It teaches Assistants winning strategies for progressing their EA career. This course is a comprehensive 3-day advanced-level training program that incorporates two of our highly rated courses – the PA Duties: Mastering the Essentials course, and the Advanced Executive PA Masterclass.
Both courses are consistently rated as “excellent” by Assistants. Trainees must complete all modules to achieve the certificate.
The basic structure of this course is as follows.
PA DUTIES: MASTERING THE ESSENTIALS
(1 DAY or Day 1)
Module 1 develops the Assistant’s core technical skills. This includes learning how to create more time in a pressured diary, and how to use an email management system to automate repetitive actions. Assistants will also learn how to prioritize the demands of multiple managers, how to write more concisely, how to comprehensively plan important meetings, and how to think outside the box when planning complex travel itineraries. Module 1 focuses on teaching Assistants how to think beyond the obvious.
- Increasing the productivity of your strategic partnership
- Diary management, email etiquette, & effective meeting planning
- Better use of time, information management, & complex executive travel
- Growing in your role
WORKING WITH EXECUTIVES
(1 Day or Day 2)
THE ADVANCED EXECUTIVE PA MASTERCLASS
This course teaches Assistants how to develop a highly effective strategic partnership with their executive, and how to stay ahead of the executive’s shifting priorities. Assistants will learn about management styles and the desired working standards of the EA. They will learn how to blend in with the executive team by thinking like an owner, and how to apply emotional intelligence when dealing with the team. Assistants will also learn highly useful event management techniques. Module 2 teaches Assistants how to be significantly more proactive in every aspect of the EA role.
- Building a strategic partnership with your executive
- Blending in with the executive team
- Managing your executive’s time & the team
- Understanding project management processes
- EA problem solving session: an opportunity to discuss your PA issues and challenges
WORKING WITH EXECUTIVES
(1 Day or Day 2)
THE ADVANCED EXECUTIVE PA MASTERCLASS
This course teaches Assistants how to develop a highly effective strategic partnership with their executive, and how to stay ahead of the executive’s shifting priorities. Assistants will learn about management styles and the desired working standards of the EA. They will learn how to blend in with the executive team by thinking like an owner, and how to apply emotional intelligence when dealing with the team. Assistants will also learn highly useful event management techniques. Module 2 teaches Assistants how to be significantly more proactive in every aspect of the EA role.
- Building a strategic partnership with your executive
- Blending in with the executive team
- Managing your executive’s time & the team
- Understanding project management processes
- EA problem solving session: an opportunity to discuss your PA issues and challenges
Why You Should Attend
Attending this course will provide an opportunity for Executive PAs to stretch themselves and build their skill-set.
Who Should Attend
The Executive Assistant Practitioner Course is taught at a level that is ideal for experienced Assistants, including Executive Assistants, Executive PAs, Personal Assistants, Personal Secretaries, Administrators, and Office Managers.
The Course Venue
All courses are taught in-house and delivered at the client’s premises or other specified location, to groups of up to 8 trainees.
Training Methods & Materials
This training is delivered in an interactive environment of accelerated learning, using stories, case studies, group work, role-play and coaching. Attendees receive workbooks packed with EA resources and checklists, which they can reference during the course and beyond.
The Aims of This Course
The road to success is always under construction so this course was developed to holistically upskill PAs and EAs by showing them how to significantly raise their game. It provides a 360-degree perspective of the EA role and aims to broaden the Assistant’s capabilities with managerial-level skills. It also develops vital transferable skills that take the Assistant’s personal brand from “good” to “great”. Useful tools, apps and resources are introduced to help Assistants plan and organize their work, automate repetitive tasks, and make marginal gains that add up to greater efficiencies.
Course Certification
The certificate provided for successful completion of The Executive Assistant Practitioner Course is a Certificate of Achievement. It is awarded upon completion of all the required modules. There is no examination or individual assessment. Trainees participate in a number of case study reviews, practical exercises, problem solving discussions, and role-play as part of the course.